Company Objectives

 Customer Oriented from the Beginning
The Eastern Bag and Paper Group was customer-driven from the outset by enhancing product lines, investing in new information technologies, finetuning distribution, and increasing value-added services. Our responsiveness has intensified as our markets and product lines have expanded. We conduct quarterly customer satisfaction surveys and hold customer focus groups by market segment. The result: a true partnership relationship with each customer.

Adding Value to Our Services
Few suppliers offer the product depth and breadth of The Eastern Bag and Paper Group; none is as committed to reducing your costs. We search for the most advantageous pricing. We pursue every time-and product-saving technique and system possible. And we will train, update and retrain your employees in the safest possible application of those products and techniques.

Information Systems
 The Eastern Bag and Paper Group was one of the first in the industry to computerize its operations, and continuous upgrading keeps us in control of data that helps reduce your costs and increases your efficency. Reports are readily customized to your specifications and our EBP/Partners' customer interface software links your PC to our computer for instant ordering and information. In addition we have complete EDI capabilities. Plus, our sales representatives can access product, ordering, inventory and delivery information from their laptops to answer your questions on the spot.